Frequently Asked Questions

Order process

How do I place an order?

For Ready-made gift boxes:
Just choose from our available pre-curated gift boxes and click the checkout button to complete your order.

For Customized bulk orders, Corporate & Event gifting:
Send your email inquiry to giftboxfairyph@gmail.com.
Once email is sent, we will reply to answer your questions and send to you our profile and corporate gift guide catalogue.

How long is your lead time?

For Ready-made gift boxes:
We highly recommend clients to place their orders 2-3 days before expected delivery date to assure stocks of your preferred gift item. We can do Next day delivery for order placed before 1pm on the day prior your expected delivery date. Same day delivery is possible for select gift boxes only. Just viber GiftBox Fairy at 09762909003.

For Customized bulk orders, Corporate & Event gifting:
7-30 days lead time depending on the quantity and special execution requests.

Can you add company/ brand logos and names for corporate orders?

Yes.

Where can I place my order?

You may easily place your order through our website www.giftboxfairyph.com. For same day delivery orders, boop us a viber message at 09762909003 to inquire. Note that same day delivery is only applicable for select gift boxes.
Corporate/Events - We will be sending a quotation for your final review.

Can I send items to you and have it gift-wrapped/ boxed?

Yes. Send us an email at giftboxfairyph@gmail.com so we can further assist you.

How will I know if my order was confirmed & processed?

After checkout and order completion, you will receive an email confirmation that includes your order number.

Delivery

Do you deliver in provincial areas?

Yes, we deliver nationwide.

How much are your shipping rates?

FIXED RATES

Metro Manila: P195
Outside NCR: P295

Shipping fee will automatically be calculated upon checkout

How long would it take for my order to arrive?

Metro Manila: Earliest possible delivery schedule is next day delivery for orders placed before 2pm. Book ahead for a smooth and worry-free gifting! Please make sure that the recipient will be in the location on your set delivery date. Our gift rider will only attempt to deliver the package 2 times within the scheduled delivery date. 3rd attempt will be done after the additional delivery expense has been paid. You may opt to book Lalamove/Grab service for pick up if you have a strict time for delivery. Payment will be c/o client. Message us on Instagram or Viber us for any special arrangements.

Outside NCR: Arrival is 3-10 days upon shipping date depending on the location. Date & Time of arrival cannot be guaranteed. Any delays caused by weather conditions, courier internal issues, or other fortuitous events are beyond the control of GiftBox Fairy.

Can I book my order 1 month before the expected delivery date?

Yes. The earlier, the better!

Where are you located?

Our Fairy Gift House is located in Las Pinas City. We're still working on our Gift House show room, so our purchase transactions are purely online for now.

Payment

What are your modes of payment?

We accept payments via Paymongo: Credit/Debit Card, Visa, Mastercard, BPI, GCash, Paymaya & GrabPay.

Manual payments (via Instagram DM or Viber): BPI, GCash & Metrobank

Do you accept Cash On Delivery?

We currently do not accept COD payments.

What is your return & exchange policy?

We make sure that we carefully pack all your orders before shipping out. To maintain the quality of our products, we do not allow returns or exchange. However, if you received a damaged or wrong item (with proof), we will replace it and shoulder any shipping costs that might incur. Please be advised that GiftBox Fairy will not be held liable for any damages on gift packaging/gift item/gift wrapping/gift box.

All products are strictly non-refundable.